Frequently Asked Questions
1
How to place an order?
Step 1: Select your preferred colour.
Step 2: Then click “Add To Bag”.
Step 3: You can either continue shopping or if you are settled on purchasing your item(s), click on the bag icon “My Cart” and select “Check Out”.
Step 4: You are required to fill up the contact information and shipping address and click the button of “Continue to shipping”.
Step 5: Kindly check the details you have filled in especially the delivery address before you click the button of “Continue to payment”.
Step 6: In the last step, you may choose the payment method that you would like to use for the payment process.
2
Can I cancel my order?
Unfortunately, once your order has been placed, we will not be able to accommodate any cancellation requests.
3
What shipping carriers do you use?
Your parcel will be delivered using Heyday’s appointed delivery courier company. We are using J&T Express currently.
4
Can I change my delivery address?
You are not allowed to change your delivery address after payment has been made.
5
Do you ship oversea?
We do not provide oversea delivery service currently. Home delivery services are available for purchase within Malaysia (East & West Malaysia).
6
When will my order be shipped?
Your parcel will be shipped out within 2 working days after payment done.
7
When will I receive my order?
For West Malaysia, you will received your parcel normally within 1-3 working days after it has been shipped out and 5-8 working days for East Malaysia.